Our Satisfaction Guarantee/Return Policy
We stand behind every cultivation system we produce. If something isn’t right, we’ll make it right.
Refund or Replacement
If you are not satisfied with your purchase, contact us and we will issue a full refund or replacement within 30 days of purchase.
Because our products contain living biological materials, we do not require returns. In most cases, customers will simply keep the product and we will resolve the issue directly.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the issue so we can arrange a replacement or refund as quickly as possible.
Important Note
Mushroom cultivation depends on environmental conditions such as temperature, humidity, and lighting that are outside of our control. While results can vary, our goal is always to make sure customers have a positive experience.
How to Request a Refund
To request a refund or replacement, please contact us at:
Please include your order number and a short description of the issue so we can assist you quickly.